Support day-to-day telecom service delivery activities, including quote requests, order tracking, provisioning updates, provider follow-ups, service documentation, and invoice approval workflows
Coordinate with telecom service providers, internal Engineering teams, Finance, Implementation, and Support teams to clarify requirements, resolve blockers, and keep work moving in a timely and organized way
Maintain accurate operational records across telecom inventory, order status, provider information, service details, commercial data, and documentation
Support post-delivery service management by helping track provider escalations, service issues, recurring problems, and follow-up actions through to resolution
Use data to improve operational visibility across quotes, orders, inventory, invoice approvals, provider performance, escalations, and workflow status
Analyze operational data to identify patterns, delays, data-quality issues, recurring provider challenges, or opportunities to improve how work is tracked and delivered
Build confidence with reporting tools, spreadsheets, dashboards, and structured data so the team can make better decisions and improve the accuracy of operational records
Bring curiosity and a continuous-improvement mindset, using data, automation, and practical process improvements to make daily telecom operations more efficient, reliable, and scalable
技術スタック
必須スキル
2-6 years of experience in Telecom operations, network infrastructure, service delivery, data center operations, carrier support, or a related operational environment
Interest in telecom service delivery, including how connectivity services are quoted, ordered, provisioned, documented, billed, and supported
Attention to detail and an organized approach to managing tasks, documentation, data, and follow-ups
Strong communication skills for internal stakeholders, service providers, and colleagues across locations and cultures
Proficiency with spreadsheets, reporting tools, documentation platforms, ticketing systems, or similar business applications
Ability to manage multiple tasks, prioritize effectively, and ask for support or clarification when needed
Proactive mindset, curiosity, accountability, and a desire to improve processes
Ability to work with peers as part of a regionally distributed team
歓迎スキル（該当する場合）
Understanding of networking/telecom concepts such as WAN, Ethernet, Internet services, cloud connectivity, data centers, circuits, routing, diversity, or service providers
Familiarity with analytics/reporting tools (e.g., Qlik)
Strong analytical skills to work with data, identify patterns, and communicate insights
Experience with AI-assisted tools and practical AI-supported workflows, data quality, or documentation management
Experience using task-tracking/documentation tools (e.g., JIRA)
Exposure to project coordination, business analysis, audit support, invoice review, procurement support, or operational controls
キャリア成長観点
Develops data-driven telecom operations expertise and automation mindset, with potential to advance into analytics, program management, or network operations roles within Bloomberg’s global infrastructure.