Serve as primary contact for high-profile gaming/entertainment customers; define strategic success plans and engage technical/executive stakeholders, including occasional on-site visits.
Develop deep knowledge of customer projects and tech stacks to guide Unity product usage, design technical solutions, integrate new capabilities, and accelerate delivery.
Lead internal account teams (sales, engineering, product) to ensure a cohesive customer experience and coordinate urgent issue resolution across support and engineering.
Directly influence Unity's product roadmap by monitoring customer feedback and sentiment; surface insights through Voice of the Customer reports.
Contribute to a culture of growth by sharing knowledge across the team and performing related duties to support evolving customer and business needs.
技術スタック
必須スキル
Experience in game development, real-time 3D, or a related technical domain; understanding production pipelines and challenges; familiarity with Unity or equivalent real-time engines.
Hands-on experience with Unity tools (Graphics, Asset Bundles, Addressables, Profiling) or equivalent tooling; knowledge of AI workflows and Generative AI for game development.
Proven ability to manage technical and executive stakeholders; strong communication to translate complex technical content into clear business value; diplomatic and solutions-focused.
Demonstrated customer-centric service and on-time delivery of complex solutions; collaborative, team-first mindset.
Fluent in Japanese and English.
歓迎スキル（該当する場合）
Experience developing a multiplayer title.
Shipped mobile games professionally.
Background in Customer Success, Developer Relations, Technical Account Management, or Engineering leadership.
Fluency in a second/third language beyond Japanese and English.
キャリア成長観点
Direct exposure to strategic accounts and cross-functional teams to develop leadership, negotiation, and client-management skills.
Deep technical exposure to Unity tools, real-time game workflows, and AI/genAI insights with potential to influence product direction.
Clear pathway toward roles in Partner Success, Developer Relations, Technical Account Management, or Engineering leadership.
Global, cross-industry impact (mobile to AAA to XR) enabling versatile career growth and mobility.
Culture of knowledge sharing and continuous learning to accelerate professional development.